Svetlana Lwowna Norkin

Department of Engineering Technology and Didactics

Lautrupvang 15

Building Ballerup Room A2.04

2750 Ballerup

Danmark

slwno@dtu.dk

0009-0001-6086-8325

knowledge management information management trust information flow information infrastructure

Starting on March 3, I am honored to explore how GenAI influences and is influenced by middle-level management, and what does it have to say for modern workplaces. I defended my doctoral thesis in Social Science at Oslo Metropolitan Universitet in November 2024. The title of my thesis was "Understanding the mediating role of operational steering information flows on work autonomy in public sector organizations". My doctoral study investigated information flows and work autonomy in trust-based public sector organizations. As part of my doctoral program, I also gave a trial lecture on the topic of "Information management for good public service". Prior to my doctoral study, I spent nearly two decades working in high-tech international companies such as Microsoft and IBM, focusing on value realization from technology adoption and implementation. During my 10+ years at Microsoft, I dedicated the last few years to enhancing employee engagement and maximizing value from modern workplace technology. Additionally, I had the opportunity to collaborate with Microsoft Research, where I explored how video communication can better engage and include users in virtual meetings.